I just wanted to take a moment and recognize you for your great service.
For years I had Walgreen’s taking care of my every pharmaceutical need. They were good. They were really good. One could say they were pretty damn close to perfect. Sure I had to wait awhile sometimes for them to fill a prescription but all in all, not bad.
The problem was that outside of the prescription, there was never anything I needed at Walgreens. That and the last time I was at the Walgreens by my house the pharmacist could not understand what I was asking and I could not understand his response. Not a good thing.
So, I decided to head on over to a place that I spend a great deal of not only time but money- Super Target. First round of prescriptions were perfect. I dropped them off, did my grocery shopping, came back and picked them up. Just wonderful.
Second time we hit a little bump but nothing insurmontable. I just had to drive back the next day. But who is going to complain about having to go to Target? Not I, my friend (thanks Mandie), not I.
Third time was not necessarily the charm. I had just come back from my RE appointment and was on a time crunch. I needed to start the antibiotics for my HSG that day. I don’t do well with infection. I don’t bounce bck very quickly and when we are talking about the possible infection happening up in the ute- not cool. Anyways, I show up to Target only to find that there is no prescription there. Okay, not a problem. Perhaps it just takes awhile for those things to go through.
So I waited. For a couple of hours I waited. Then I called them back- nope, still hadn’t gotten it. So I called the nurse.
She usually returns calls around 5, so I waited. Sure enough she called right about 5. Don’t know what she said but Target called about 30 seconds later saying they had the prescription filled. Life is good once again.
Trip #4 wasn’t that pleasant. I had used the online electronic refill request to refill (duh) a prescription (duh again) for my husband. Showed up at Target and not only did that not have it ready but they’ve not even supposedly gotten the request.
We arrive at Target Pharmacy usage #5.
This is where our story turns rather sour.
See I needed another prescription filled. Same dr.’s office. And we aren’t talking a practice that is housed in a trailer parked down by the river. It’s a well known, well respected practice that seems at every turn to have their shite together.
I went to the Target Pharmacy fully expecting there to be a problem. I could just sense it. I walk up and give them my name. They look in the empty and forlorn ‘D’ bin and then comes the awkward silence. Had the witness I brought along thought of it, I’m sure she would have flashed the awkward turtle.
We stood there as they looked for my phantom prescription. After a few minutes the lady announced that they, yet again, did not have my prescription. When asked why not, they first tried to blame the dr.’s office. I know it isn’t their fault because I stood there and watched it go through the first time we tried. Not only that but I’ve already run into the same problem with the electronic prescription requests the last time I was there! And if sending prescriptions electronically did not work, I imagine they would stop using it. But it seems to only be a problem for me and my pharmacy.
Here’s the kicker. As my witness will atest- your own employee, dearest Target Pharmacy, stood there and told me (and my witness) that basically all Target Pharmacies have the same problem.
Ummmm- so which one is it? Is it the dr.’s fault or Target Pharmacy as a whole’s fault? Make up your mind!!!!!!!!!!!
In the meantime, I’m going to try my luck again with the broken english over at Walgreens. Oddly enough I think I’ll get better service.
Amanda “Please transfer all my prescriptions back to Walgreens” D.